Banking is a customer oriented services industry, therefore, the customer is the focus and customer service is the differentiating factors in the backdrop of all these developments the investigator makes an attempt to explain the customer service satisfaction in indian banking sector. A study on customer’s satisfaction towards banking services of state bank of india in kanyakumari district. Indian customer satisfaction index (icsi), unveiled the first-of-its-kind customer satisfaction industry benchmarking report, highlighting the score of indian banking industry at 69 the report used acsi methodology to successfully measure customer satisfaction and related consumer perceptions within twelve of the largest commercial banks in india. The kenyan banking industry a questionnaire survey was administered to 403 bank ther state that customer satisfaction in the banking sector can be characterized .
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